Refund and Returns Policy

Effective Date: October 26, 2024
At ELEGANTFLAMECANDLE, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your product, please review our Refund and Returns Policy below.

1. Return Eligibility

To be eligible for a return:

• The product must be in its original condition, unused, and in its original packaging.
• The return must be initiated within 30 days of receiving the product.
• You must provide proof of purchase (order confirmation, receipt).

2. How to Initiate a Return

To start a return, please contact us at [email protected] with your order number and the reason for the return. Once your return is approved, we will provide instructions on how to return the product.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval or rejection. If approved, the refund will be processed to your original payment method within 7 business days.

4. Exchanges

We replace items only if they are defective or damaged upon arrival. If you need an exchange, email us at [email protected] with details of the defect, and we will assist you with the exchange process.

5. Non-Refundable Items

• Clearance items.
• Gift cards.
• Products damaged by customer misuse.

6. Return Shipping

You are responsible for covering the return shipping costs. Original shipping fees are non-refundable unless the return is due to our error.

If you have further questions, please email us at [email protected].